Privacy Policy

Last updated: January 5, 2026

This Privacy Policy explains how TechBuddy4Biz (“TechBuddy4Biz”, “we”, “us”) collects, uses, and shares information when you visit our website, submit a form, or communicate with us through messaging channels (for example: web forms, email, Instagram/Facebook messaging, WhatsApp, or a website chatbot).

1) Who we are

TechBuddy4Biz provides automation and customer communication services for small businesses. Depending on the engagement, TechBuddy4Biz may act as:

• Controller for information collected for our own marketing, sales, and support.
• Processor when we handle communications and data on behalf of a business client (“Client”). In those cases, the Client is the controller.

2) Information we collect

We may collect the following categories of information:

• Contact details (name, email, phone number, preferred language/locale, company name) when you submit a form or message us.
• Message content you send to us (text, attachments, timestamps, and channel metadata such as message IDs/thread IDs).
• Form responses (for example: team size, pain points, systems/tools used, preferred follow-up method).
• Technical data (limited request metadata such as IP address, user-agent, and event IDs) for security and troubleshooting.
• Website analytics / cookies (if enabled) for basic measurement and performance.

3) How we use information

We use information to:

• Respond to inquiries and provide requested services.
• Create and manage leads, conversations, and follow-up tasks in our internal systems.
• Send confirmations or follow-up messages (for example: “we received your request”).
• Improve our workflows, accuracy, and service quality.
• Prevent abuse, secure our systems, and maintain logs for troubleshooting and auditing.

4) Automated processing and AI

We may use automation (including AI models) to classify requests, summarize context, suggest next actions, and generate draft replies. Human review may be involved depending on the workflow and Client configuration.

5) How we share information

We may share information with:

• Service providers that help us operate (for example: hosting, workflow automation, database, email delivery, analytics).
• Channel providers involved in communication delivery (for example: email providers, Meta platforms for Instagram/Facebook messaging, WhatsApp providers).
• Business Clients when you contact a Client that uses our services (the Client controls how they use your data).
• Legal / safety where required by law or to protect rights, safety, and security.

We do not sell personal information.

6) Data retention

We retain information only as long as needed for the purposes described above, including operational, legal, and security needs. Retention periods may differ depending on whether TechBuddy4Biz is acting as controller or processor for a Client.

7) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure.

8) Your choices and rights

You may request access, correction, or deletion of your information, and you may object to certain processing where applicable. If you are communicating with a business Client using our services, you can also contact that Client directly.

9) International transfers

Our service providers may process data in different countries. Where required, we use appropriate safeguards for cross-border transfers.

10) Children

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

11) Contact

For privacy requests or questions, contact us at admin@techbuddy4biz.com.

12) Changes

We may update this policy. The “Last updated” date reflects the latest revision.